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The most common fear in custom development is "they will build it and disappear". This section exists so that there is a verifiable answer to it rather than a promise.
from15 000₽
The total depends on the size of the system, the response time you need, and whether work is required at nights and weekends: round-the-clock cover costs several times more than support during business hours
A lower bound, not a final price. We work out the exact sum after breaking the problem down and fix it before the work starts.
A list of work, not a description of an approach. The scope is adjusted to the job: anything unnecessary comes off and anything missing goes on at the estimate stage.
How quickly we answer is fixed in the contract, not dependent on how busy we happen to be this month.
Anything not working as designed is fixed within support, with no separate quote for every correction.
New reports, fields and scenarios: you own the queue, we work to your priorities.
Libraries and the environment are updated on a schedule, not after something has broken or leaked.
We find out about a failure, not your customer. Backups are verified by restoring them, not by the file existing.
We take on systems written by other people: the audit comes first, then the responsibility.
Tick the work you need and see the order of magnitude. The estimate goes along with your enquiry.
| Include in estimate | Work | Price |
|---|---|---|
| A response time you agreed toResponse time is fixed in the contract rather than depending on how busy we are this month. Baseline: business hours. | 15 000–70 000₽per month | |
| Fixing bugsAnything not working as designed is fixed with no separate quote per correction. | 12 000–55 000₽per month | |
| Growing the systemNew reports, fields and scenarios. You own the task queue. | 25 000–110 000₽per month | |
| Updates and securityLibraries and the environment are updated on a schedule, not after something has broken or leaked. | 10 000–45 000₽per month | |
| Monitoring and backupsWe find out about a failure, not your customer. Backups are verified by restoring them. | 10 000–45 000₽per month | |
| Out-of-hours coverEvenings, weekends and nights, where downtime stops the business. | 20 000–90 000₽per month | |
| Taking over someone else's projectAn audit before we take responsibility for a system we did not write. One-off work. | 45 000–600 000₽ | |
| A second system on supportEach additional system beyond the first. | 10 000–45 000₽per month |
This is an order-of-magnitude estimate, not a costed quote and not an offer. Bundled together, some work gets cheaper and some gets more expensive depending on the specifics: the exact sum is worked out after we break the problem down, and it is fixed before the work starts.
Verifiable facts instead of claims about ourselves. There is not a single invented case in this catalogue.
One client has been on continuous support for two years. Everyone makes the promise; two years of it can be checked.
What you end up holding after each stage, including the source code, the accounts and the rights, is set out on the How we work page.
Tell us what is happening now. We reply within one business day, and the first conversation commits you to nothing.